CD: Why Team Engagement is Key for Supporting the Healthcare Workforce with Vishal Bhalla, Chief Experience Officer at Atrium Health
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Innovation in Atrium: How It Has Moved the Needle on Patient Experience Scores
I think a lot of the work to be done is about not necessarily reinventing the wheel but going back to basics to quite an extent. We have increased our patient experience scores where we know that the human sentiment has dropped across the nation and the world. And same thing on our teammate experience scores, right? They have gone up when on a context where the scores have dropped. Now scores are an indication of which way the wind is blowing.
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