Tiffani Bova: The Experience Mindset
FranklinCovey On Leadership with Scott Miller
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The 11 Paths to Growth: The Experience Mindset
The first book, Growth IQ, was 10 paths to growth. The experience mindset is my way almost to go back and create the 11th path that I missed in the first book. We've spent a decade really focusing on the power of doing well in customer experience. Pandemic hits and all of a sudden, employee became the number one stakeholder in long-term growth prospective.
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