The Best Leaders Recognize the Process and Stay the Course

The best leaders recognize change is going to come, prepare everyone for it and trust the process. I was blown away that in a sports team without fail, every one of them knew word for word what the values were. And each of them told me, this is what I'm working on personally this year. That created a really strong culture,. On the flip side, again, I go back to my NAXL experience. I didn't have the experience at the time to say, we're going to get to the messy middle of change a year in., he says.