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"We have no culture of system monitoring. When apps go down, we get a call," he says. "As it stands, the CIO is vehemently opposed to Nagios or indeed any free monitoring tools" But if your team already loves Nagios and so on, why haven't you not been using it yet? And then maybe it wouldn't be in such a bad place,. He adds: "It's hard to say, but maybe starting where Jim said is a good bet"