#70 What's Next for AI? A Recap of 2024 and Predictions for 2025
DataTopics Unplugged: All Things Data, AI & Tech
Navigating AI in Customer Support
This chapter explores the integration of AI into customer support systems, focusing on the challenges of outdated documents, agentic workflows, and user privacy. It contrasts traditional retrieval systems with emergent agentic searches, emphasizing their adaptability and potential to enhance productivity. The discussion also highlights the importance of regulatory frameworks and ethical considerations in the evolving landscape of AI technology.
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