The Top Do and Top Don't in Problem Solving

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D could you share with us maybe one more top do and top don't when it comes to problem solving? Sure. So the first top do is to recognize that you need to say what you see before you say what you think. And i will say this, communication is a two a street. It's not just what you have to say, it's how it's being heard,. To whom are you speaking and who is listening to you?"

Amy Herman reveals the surprising framework agencies like the FBI, NATO, and Interpol have used to solve their most intricate problems.

— YOU’LL LEARN —

1) What to do when you don’t know what to do

2) Three simple steps for smarter problem solving

3) The top two do’s and don’ts of problem solving

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— ABOUT AMY —

Amy Herman is the founder and president of The Art of Perception, Inc., a New York–based organization that conducts professional development courses for leaders around the world, from Secret Service agents to prison wardens. Herman was the head of education at the Frick Collection for over ten years.

An art historian and an attorney, Herman holds a BA in international affairs from Lafayette College, a JD from the National Law Center at George Washington University, and an MA in art history from Hunter College. A world-renowned speaker, Herman has been featured on the CBS Evening News, the BBC, and in countless print publications including the New York Times, the Wall Street Journal, the Daily Telegraph, the New York Daily News, Smithsonian Magazine, and the Philadelphia Inquirer.

• Amy’s book: Fixed.: How to Perfect the Fine Art of Problem Solving

• Amy’s website: ArtfulPerception.com

• Amy’s website: ArtfulBooks.com

• Amy’s Instagram: @amyhermanaop

• Amy’s Twitter: @AmyHermanAOP

— RESOURCES MENTIONED IN THE SHOW —

• Study: “The Effects of Including a Patient's Photograph to the Radiographic Examination” by Yehonatan Nizan Turner and Irith Hadas-Halpern

• Art: “The Raft of the Medusa” by Theodore Gericault

• Book: The Boys in the Boat: Nine Americans and Their Epic Quest for Gold at the 1936 Berlin Olympics by Daniel James Brown

• Previous episode: 707: Amy Edmondson on How to Build Thriving Teams with Psychological Safety

• Previous episode: 696: How to Separate Truth from Bullsh*t for Smarter Decisions with John V. Petrocelli

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