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#70 James & Per & Vimla

UX Podcast

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The Importance of Separating Conversations

I think their forum is a, I think it's important for enabling the, the few percent that are going to use it. But they've got to understand or maybe lower their expectations about how they're not going to build a Wikipedia from those forum pages. The customer service you could say is, is going to be crucial. As well as maintain this simplicity. That core thing of simplicity is something they've really got to hold on to. We'll have to revisit them in a year and see.

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