A lively discussion covering cultural differences, the dynamics of tipping in the service industry, and dealing with challenging situations. The speakers explore stereotypes, behavior in social settings, and the impact of post-COVID expectations on service quality. There is a humorous anecdote about a bar experience leading to a reflection on service standards and the importance of maintaining a positive attitude in the face of difficulties.
In today's episode, Andy answers your questions on how to resolve a situation when an employee is “falling off”, how to differentiate between too much work vs. being inefficient, and how to tackle the fear of missing out when working towards your dreams.