How to Deal With Paralysis in Helicopter EMS

"I always try to lead with a question. And instead of forming a statement or what I want to do, I kind of leave it in their hands initially and ask, oh, did you all ever consider this?" "It's important that if you're proposing a change, you need to make sure that you understand why," he says. 'If you can't explain the why, no one's going to take you seriously'

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