Screaming in the Cloud cover image

The Art of Effective Incident Response with Emily Ruppe

Screaming in the Cloud

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The Hard Pill to Swallow About Blamelessness

I don't think that it necessarily did incident management any favors when it was originally cast as the idea of blamelessness and blameless post-mortems. It really kind of feels on some broader level like, oh, is this entire movement really just about being self-serving so that people don't themselves get in trouble? Because if you're not going to blame no one, you're going to blame me instead. I think we've evolved. We're starting to shift into this more blame-aware culture. But I think the hard pill to swallow about blamelessness is that we actually need to talk about the way that this stuff makes us feel as people,. Like feelings, like

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