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Your Company Is a Utility Function: Here’s How to Pull the Right Levers

Run the Numbers

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Understanding Business Margins and Metrics

This chapter explores the critical role of margins in business operations, highlighting how small changes can significantly impact financial metrics. It emphasizes the importance of effective communication between finance and engineering teams to foster collaboration and informed decision-making. The conversation also addresses customer retention metrics and the balance between sales strategies and customer needs, advocating for ongoing alignment and empathy among teams.

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