ServiceNow Series E16: Martin Miller, former Director of Site Reliability Engineering at Blackhawk Network
The Alldus Podcast - AI in Action
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Service Now
A service now is our go to platform for all things i t. A, you know, whenwe, when we take the charge on incident a, problem management, that's within my realm. I'm super proud of the processes we've built and have invested in. For example, one of the keen things that i've built is, we have a several things that get changed on daily, weekly basis, uno services, applications. But each one has a configuration item. And i've lovely dashboard we've created that tracts incidents caused by change. Any day of the week we can review the incident dashboard, n talk about how the performance of our r s t l c is going
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