4 Tips to Optimize Client Experience with Automation in the Service Industry
Franchise Advisory Board | Expert Franchising Advice for Franchise Leaders
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The Importance of Having a Consistent Process for Customer Engagement
Some companies will be really good about putting them into the right flow and following up if it started with a phone call but then, you know, there's Facebook messages that've been sitting out there for three days and haven't been responded to. The same process we're describing for leads should and ought to be applied to employees to application engagement to to contractor engagement if you're subbing right. And that response and that flow that the customer goes through shouldn't change based on the time of day that they interacted or the channel that they came through on right.
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