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#191 How Generative AI is Changing Business and Society with Bernard Marr, AI Advisor, Best-Selling Author, and Futurist

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Revolutionizing Customer Interactions with AI

This chapter discusses the transformative impact of generative AI on business, particularly in enhancing customer experience through applications like chatbots and personalized financial tools. It emphasizes how AI streamlines customer service processes, improves operational efficiency, and tailors experiences to individual preferences, ultimately leading to higher satisfaction rates.

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