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Melody Lee (Mercedes-Benz USA) | Success is Never Solo

The CMO Podcast

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Navigating Crises: Lessons in Leadership and Communication

This chapter explores the speaker's experiences during significant events like the 2008 Beijing Olympics and the General Motors ignition switch recall, emphasizing the importance of leadership principles amidst crises. It highlights the role of empathy and genuine communication in connecting with audiences and fostering trust within teams. Additionally, the chapter underscores the transformative power of marketing as a strategic function that aligns organizational purpose with team engagement.

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