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Rapid Response: Embrace tension, w/former IBM CEO Ginni Rometty
Masters of Scale
Mastering Scale Rapid Response by Bob Safin
Parnas Aron of Capital One Business tells us about a lesson she learned the hard way with associates coming to her office one by one and sharing some critical feedback. She held a town hall for the entire team; it got emotional. "This was probably the first time I teared up in front of 100 plus associates in a work environment," Parnas says.
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