Is There a Satisfaction Point for Customers in Onboarding?

Ets: Is there a kind of saturation point for customers in the on boarding process, when they just kind of go, got enough. And how do you spot that moment for them, or can you plan for it? Ets agreed. "That's where behaviour bases matters so much," he said. 'You can really know a lot of that from segmenting your list and watching how they behave'