Leading with Empathy with Lisa Thomas
Negotiate Anything
00:00
The Difference Between Validation and Agreement
Lisa Ling: We want to be non-judgmental and I think validation is a really important part of that. When you validate somebody, you're saying, I'm appreciating that you have these feelings about this subject,. And of course, whatever else goes with the feeling. So it's not necessarily you agreeing with the substance or what they're saying, but you sign up, say, I get where you're coming from.
Play episode from 20:43
Transcript
