Do You Have a System in Your Business?

At the bottom of the hierarchy is s o p thers just in your head that only one person knows how to do. The next level up is t that at least the process that you use is written down or recorded so other people could access it. And the final level, asso pe, i know you've got into this is is one that's actually optimized for new people to learn how to do it. So can you talk a little bit about creating s o ps in your business?