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5min chapter
The Future of Customer Service: AI, Automation, and Empathy with Noopur Bakshi of Hewlett Packard Enterprise
The Frictionless Experience
Navigating Customer Service with Accountability and Empathy
This chapter delves into the interplay between athletic spirit and accountability in the workplace, particularly in relation to customer service. A personal anecdote underscores the challenges of using technology to enhance experiences while highlighting the essential role of human empathy.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode