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AI and Offshore Labor in Service-Based Businesses | Romeen Sheth, Metasys

"Media Empires" | The Business of Newsletters, Podcasts, Creators, and Data Acquisition

CHAPTER

The Value of Human Touch and the Potential for AI and Offshore Labor

This chapter discusses the value of human touch in service-based businesses and the potential for AI and offshore labor to increase efficiency and scale. It explores the benefits of integrating offshore labor and AI into teams, transforming traditional views on labor arbitrage. The chapter also explores the concept of remote mixed intelligence and how businesses can benefit from reducing labor costs and rethinking team structures.

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