2min chapter

Wisdom From The Top with Guy Raz cover image

Continental Airlines: Gordon Bethune

Wisdom From The Top with Guy Raz

CHAPTER

The Toxic Work Environment at Continental Airlines

Continental at that point ranked dead last in on time arrivals and lost baggage. And customer satisfaction in general level of complaint. So they were the number one airline in customer complaints. It was a toxic environment. They had guards in the executive floors. It was not a place you would want to work because you couldn't rely on anybody having your back. That's right. How crazy could that be? Right. I'm always you disparage and treat them like nobody when they're everybody. They're who you count on.I knew I'd screwed up by accepting the job. But you can't go back. You cut the limb off behind you. I mean, if you leave Boeing

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