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258 They Ask You Answer (2nd Edition) by Marcus Sheridan

The Marketing Book Podcast

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The Ask You Answer

Douglas Adams has written a book called The Ask You Answer. He says his company, swingpools, became the most traffic swimpweb side in the world after he used it to address customers' questions and concerns. His philosophy is that companies should be obsessed with how people think about buying - not just hearing them but being willing to answer them. It's also an obsession with changing little components of the purchase process such as dominoes or touchless pets.

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