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Ep. 49: Brian J. Robertson on Holacracy, the Operating System for Antifragile Organizations & Society, Psychedelic Churches and the Path to Higher Order Consciousness

Stranded Technologies Podcast

CHAPTER

The Role of Customer Centricity in Customer Success

The philosophy is a meta framework. It just says where are the tensions? Let's evolve. There's a tension around customers. Maybe from a frontline person, they have a pathway. I don't want everyone coming to me with their problems. I want people figuring out how to solve them. But within a process that has some basic controls and makes sure it stays safe. That's what a lot of people give. So I have made way more people solving problems than just the old manager, you know, class or whatever.

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