StubHub and the Economics of Ticketing

John List — A Master Economist on Strategic Quitting, How to Practice Theory of Mind, Learnings from Uber, Optimizations to Boost Donations, the Primitives of Decision-Making, and How Field Experiments Reveal Hidden Realities | Brought to you by Athletic Greens all-in-one nutritional supplement, Four Sigmatic mushroom coffee, and Allform premium, modular furniture. More on all three below.

John A. List (@Econ_4_Everyone) is the Kenneth C. Griffin Distinguished Service Professor in Economics at the University of Chicago.

His research has led to collaborative work with several different firms, including Lyft, Uber, United Airlines, Virgin Airlines, Humana, Sears, Kmart, Facebook, Google, General Motors, Tinder, Citadel, Walmart, and several nonprofits. For decades, his field experimental research has focused on issues related to the inner workings of markets; the effects of various incentives schemes on market equilibria and allocations; how behavioral economics can augment the standard economic model; early childhood education and interventions; and, most recently, on the gender earnings gap in the gig economy (using evidence from rideshare drivers). 

His research includes more than 200 peer-reviewed journal articles and several published books, including the best seller he coauthored with Uri Gneezy, The Why Axis: Hidden Motives and the Undiscovered Economics of Everyday Life, and his new book, The Voltage Effect: How to Make Good Ideas Great and Great Ideas Scale.

List was elected a member of the American Academy of Arts and Sciences in 2011 and a fellow of the Econometric Society in 2015. He received the 2010 Kenneth Galbraith Award, the 2008 Arrow Prize for Senior Economists for his research in behavioral economics in the field, and was the 2012 Yrjö Jahnsson Lecture Prize recipient. He is a current editor of the Journal of Political Economy.

Please enjoy!

This episode is brought to you by Four Sigmatic and their delicious mushroom coffee, featuring lion’s mane and chaga. It tastes like coffee, but it has less than half the caffeine of what you would find in a regular cup of coffee. I do not get any jitters, acid reflux, or any type of stomach burn. It’s organic and keto friendly, plus every single batch is third-party lab tested.

You can try it right now by going to FourSigmatic.com/Tim and using the code TIM. You will receive up to 44% off on the lion’s mane coffee bundle. Simply visit FourSigmatic.com/Tim. If you are in the experimental mindset, I do not think you’ll be disappointed. 

*

This episode is also brought to you by Allform! If you’ve been listening to the podcast for a while, you’ve probably heard me talk about Helix Sleep mattresses, which I’ve been using since 2017. They’ve launched a new company called Allform, and they’re making premium, customizable sofas and chairs shipped right to your door—at a fraction of the cost of traditional stores. You can pick your fabric (and they’re all spill, stain, and scratch resistant), the sofa color, the color of the legs, and the sofa size and shape to make sure it’s perfect for you and your home.

Allform arrives in just 3–7 days, and you can assemble it yourself in a few minutes—no tools needed. To find your perfect sofa, check out Allform.com/Tim. Allform is offering 20% off all orders to you, my dear listeners, at Allform.com/Tim.

*

This episode is also brought to you by Athletic Greens. I get asked all the time, “If you could only use one supplement, what would it be?” My answer is usually AG1 by Athletic Greens, my all-in-one nutritional insurance. I recommended it in The 4-Hour Body in 2010 and did not get paid to do so. I do my best with nutrient-dense meals, of course, but AG further covers my bases with vitamins, minerals, and whole-food-sourced micronutrients that support gut health and the immune system. 

Right now, Athletic Greens is offering you their Vitamin D Liquid Formula free with your first subscription purchase—a vital nutrient for a strong immune system and strong bones. Visit AthleticGreens.com/Tim to claim this special offer today and receive the free Vitamin D Liquid Formula (and five free travel packs) with your first subscription purchase! That’s up to a one-year supply of Vitamin D as added value when you try their delicious and comprehensive all-in-one daily greens product.

*

What is a clawback incentive, and how has John found it useful as a father of eight children? What other incentives have proven to be effective social tools in the real world? [07:44]

The side effects of modifying or removing incentives, how incentive durability is measured, and why getting human beings to take on short-term inconveniences for long-term but far-off rewards can be troublesome. [15:23]

John details his extensive work researching the science of charitable giving and tipping (particularly with ridesharing) and what he’s discovered over time. [22:33]

Why the ability to publish his work in academic journals was the deciding factor in John’s acceptance of a job at Uber over Amazon, and what research had to say about the efficacy of tipping ranges in user interfaces. [35:07]

What data says about customer service and the power of apologies, and the consequences of allowing such data to be published in academic journals instead of hidden away in some proprietary lockbox. [44:04]

What John learned about human nature by measuring social preferences and reputation effects in actual transactions as an economist — and during his time as a baseball card dealer. [51:52]

John’s thoughts on critical thinking hierarchy, theory of mind, and what the bar scene in A Beautiful Mind got wrong about the Nash equilibrium. [57:54]

How does someone develop theory of mind as an applicable skill? [1:03:09]

How John came to win a poker tournament in Australia while killing time before a conference. [1:07:34]

What prompted John to write The Voltage Effect: How to Make Good Ideas Great and Great Ideas Scale? [1:10:26]

John addresses the replication and credibility crises in science, and their real-world consequences. [1:15:38]

“Scaling is not a silver bullet problem. Rather, it is an Anna Karenina problem.” How to check the vital signs that determine if an idea is scalable, with Jonas Salk’s success in conquering polio by way of vaccination serving as an example. [1:19:36]

Untended side effects of failing to understand spillovers while scaling — like when the introduction of tipping to the ridesharing dynamic presents drivers with a new set of problems, or when drivers exploit technical loopholes to ditch responsibility for rudely cancelling a customer’s pickup from afar. [1:28:09]

Why did John have such a slow start entering the job market after getting his PhD? What was holding him back? [1:36:34]

Is there any application for fractal mathematics to economics? [1:41:26]

Scalable incentives, marginal thinking, optimal quitting, and building culture. [1:45:46]

Why is StubHub one of John’s favorite apps? [2:07:46]

Thoughts on blockchain as a rich source of data for behavioral economists. [2:09:10]

How should a modern, uninitiated audience approach Adam Smith’s The Wealth of Nations? [2:12:05]

Parting thoughts. [2:16:30]

*

For show notes and past guests, please visit tim.blog/podcast.

For deals from sponsors of The Tim Ferriss Show, please visit tim.blog/podcast-sponsors.

Sign up for Tim’s email newsletter (“5-Bullet Friday”) at tim.blog/friday.

For transcripts of episodes, go to tim.blog/transcripts.

Discover Tim’s books: tim.blog/books.

Follow Tim:

Twitter: twitter.com/tferriss 

Instagram: instagram.com/timferriss

Facebook: facebook.com/timferriss 

YouTube: youtube.com/timferriss

Past guests on The Tim Ferriss Show include Jerry Seinfeld, Hugh Jackman, Dr. Jane Goodall, LeBron James, Kevin Hart, Doris Kearns Goodwin, Jamie Foxx, Matthew McConaughey, Esther Perel, Elizabeth Gilbert, Terry Crews, Sia, Yuval Noah Harari, Malcolm Gladwell, Madeleine Albright, Cheryl Strayed, Jim Collins, Mary Karr, Maria Popova, Sam Harris, Michael Phelps, Bob Iger, Edward Norton, Arnold Schwarzenegger, Neil Strauss, Ken Burns, Maria Sharapova, Marc Andreessen, Neil Gaiman, Neil de Grasse Tyson, Jocko Willink, Daniel Ek, Kelly Slater, Dr. Peter Attia, Seth Godin, Howard Marks, Dr. Brené Brown, Eric Schmidt, Michael Lewis, Joe Gebbia, Michael Pollan, Dr. Jordan Peterson, Vince Vaughn, Brian Koppelman, Ramit Sethi, Dax Shepard, Tony Robbins, Jim Dethmer, Dan Harris, Ray Dalio, Naval Ravikant, Vitalik Buterin, Elizabeth Lesser, Amanda Palmer, Katie Haun, Sir Richard Branson, Chuck Palahniuk, Arianna Huffington, Reid Hoffman, Bill Burr, Whitney Cummings, Rick Rubin, Dr. Vivek Murthy, Darren Aronofsky, Balaji Srinivasan, Sarah Silverman, Dr. Andrew Huberman, Dr. Michio Kaku, and many more.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.