11min chapter

Tearsheet Podcast: Exploring Financial Services Together cover image

Inside Cash App's approach to banking its base: A conversation with Ryan Budd

Tearsheet Podcast: Exploring Financial Services Together

CHAPTER

Banking the Base: Converting Customers to Primary Banking Users

This chapter explores Cash App's strategy of 'banking the base,' aiming to transition more of its 24 million customers into primary banking users. It emphasizes the app's value in terms of speed, accessibility, and automation, catering to underserved lower-income individuals. The discussion covers the network effect in financial transactions, the benefits of better financial health within the app's ecosystem, and the team's focus on innovation and autonomy.

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