If you're an important decision maker, look much more at focus groups in which you hear ordinary people actually talking out issues. Don't just fire them the moment that 200 people on twitter are calling for their heads. Worry about the inability of our institutions to put that in context and and act on it in appropriate ways. And so double down. You do we answerad, ad, never apologize for baldshed. Like you've done something wrong, sayit, but never apologize when, in fact, you haven't fit. But that makes te real difference, because suddenly we know that on me left and on my right, the people who use twitter actively are very extreme relative tothe