The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

From science fiction to reality: Exploring the potential of LLMs

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

00:00

The Importance of Aligning Incentives

I think there are also human concerns as well. Like what it sounds like to me that you're describing is alignment of incentives between all the actors like the technology and the humans. And we do have lots of experience of that, like running companies and getting that system going where all that is aligned in some degree. I believe lots of experiences that go in badly and lots of lots of experiences. It's time specifically.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app