How to Capture Data on Failures in a Program

"If you start capturing data on things like that, immediately you're empowered to say a program of this nature has failed before," he says. "And not only you, but everybody that's involved within the organization, you're going to attempt it again." He adds: 'The more you sort of hand off some of this stuff and play around with the data that you've got, you uncover different things that you would never thought possible before'

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