3min chapter

Origin Story with David McIntosh Jr cover image

#102 Rory Sutherland - How to Avoid Being Cancelled: Marketing Genius Warns Us of Comedy and It's Enemies

Origin Story with David McIntosh Jr

CHAPTER

The Value of Customer Service and Rethinking Professional Approaches

This chapter explores the critical role of customer service agents in shaping customer experiences, using personal anecdotes to showcase varying support quality. It advocates for a flexible training course aimed at inspiring professionals to innovate their methods for improved outcomes.

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