Challenges in Customer Service Quality Across Industries

Today - Clark discusses what’s behind the collapse in customer service over the past 2 years and how savvy companies can distinguish themselves. Also, Tax ID theft remains a growing problem that can impact people for years. Know the two important steps tax filers can take now to protect their identity. 

• Customer No-Service: Segment 1
• Ask Clark: Segment 2
• Tax ID Theft: Segment 3
• Ask Clark: Segment 4

Mentioned on the show:

• Customer Experience Gets Worse. Again.
• Complaints are different when customers think a company cares — The Conversation
• Chase Sapphire Preferred® Card Review: What You Should Know About the Travel Card
• BBB-File a Complaint
• NYTimes: First a Victim of Tax Return Identity Theft, Then a 2-Year Wait for a Refund
• NYTimes: Rampant Identity Theft Is Taxing the I.R.S.
• How To Deal With Tax Return Identity Theft
• Why You Do Not Want To Get a Big Tax Refund Check
• Reduce your withholding to beat tax refund ID thieves
• Why automatic savings works: How to do it & the best ways to save
• Get An Identity Protection PIN | Internal Revenue Service
• Rolling PWN Attack /  How to protect your keyless car from theft
• Scam Alert: How To Protect Yourself From Voice Cloning

Thank you for listening today, Clarkies! If you want to be part of our “Clarkie” segment, call 404-981-2071 to leave a comment or story. We may play it during a future episode!

Clark.com resources

• Episode transcripts
• Community.Clark.com
• Clark.com daily money newsletter
• Consumer Action Center Free Helpline: 636-492-5275

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