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Then You Can't Work on Something for 18 Months Before You Get Benefit
The team started thinking about how do we buy those smaller changes at a time so that we can get them in the field and get them to have impact much more quickly. A big mindset shift for the teams was you can't work on something for 18 months before you get benefit. The airline was successful in doing this. These teams demonstrated they could create value, measure both value in a shorter period of time. They were able to really catch up and not spend any more money. Just spend the money they were spending much more wisely.