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How to win the clash with existing business logic / Chris Ferguson / Episode #134

Service Design Show

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The Value of Journey Mapping in a Health Care Organization

Y. Y.: We were able to establish something permanent after getting into a new situation where your way of working was different the current way of working. What we were able to do with that organization, because they hadn'ta ration to be more patience centred or more kind of human centre, was to have journey mapping start to be a permanent part of their annual planning process. So that was a way, almost piggy back on the existing system ad more of ain based approach and have in te kind of permanent change within the organization.

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