The secret ingredients of great hospitality | Will Guidara
TED Business
00:00
How to Surprise People at Work
For nearly a decade, I owned and operated a restaurant called Eleven Madison Park. We were consistently on the list of the 50 best restaurants in the world. But it was a hot dog that earned us the number one spot for most innovative food. Unreasonable hospitality guided us as we took ordinary transactions and turned them into extraordinary experiences.
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