How to Optimize for the Bottlenecks

For most organizations, flow efficiency is 10% or less. This means that work is sitting in a queue waiting for 90% of the time,. That's incredibly low and most organizations are unaware of it because they're not measuring it. So what you're seeing basically is local, instead of local optimization, you should be optimizing for the bottlenecks to reduce the flow of the bottlenceks.