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The Productivity Paradox
In his book, a world without emal i talk about the so called productivity paradox. This observation that as technology such as network computers entered the front office, making things significantly easier in isolation than they had been before. Now you end up having to hire more people to get the same amount of valued production done,. typically their salaries were more expensive than the support workers in the first place. And you can end up worse off than you were before....