Inside The Culture of Wilkins Harley-Davidson: John Lyon on Staff, Process, and Profits
The Dealership Fixit Podcast
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Enhancing Customer Experience Through Feedback and Culture
This chapter explores the vital role of customer feedback in maintaining high service standards at Harley-Davidson dealerships. It discusses strategies for effective communication, continuous improvement, and engagement with customers to create meaningful interactions. Additionally, the chapter highlights the importance of a positive workplace culture, adaptable processes, and the dynamics of team collaboration in enhancing customer satisfaction and operational efficiency.
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