What Makes Us Human In An AI World with Joe Hart and Matt Britton
The Future Of Less Work
Trust and Caring as Leadership Currency
Joe argues that transparent communication, consistency, and genuine care will define trusted leaders in AI workplaces.
As AI takes on not just what we do, but how we decide, create, and communicate — the question becomes how deeply we’ll remember what makes us human?
In this episode of The Future of Less Work, host Nirit Cohen sits down with Joe Hart, CEO of Dale Carnegie, and Matt Britton, CEO of Suzy and author of Generation AI, to explore how people can future-proof themselves in an AI-driven world. Together, they unpack what happens as AI redefines work—from the end of the knowledge economy to the rise of new “co-creation” roles where humans and machines work side by side.
Matt shares why creativity, curiosity, and problem-solving have become the new competitive edge, while Joe reveals why empathy, trust, and communication will matter more than ever for leaders navigating change. The conversation dives into how education and training must evolve, what leadership looks like when teams include both people and intelligent agents, and why agility and emotional intelligence—not technical mastery—will determine who thrives next.
If you’ve ever wondered how to stay relevant when machines can do almost everything, this is the episode to listen to.
Guest Information:
Joe Hart, CEO of Dale Carnegie Training, is a transformational leader and co-author of the Wall Street Journal's #3 Bestseller, Take Command. Guiding the globally recognized Dale Carnegie organization, he infuses the brand with a modern perspective, impacting millions worldwide. He is an inspiring leader who seeks to bring out the best in others. Hart is considered an acclaimed thought leader whose incisive commentary regularly appeared in Newsweek and Rolling Stone. With captivating speaking engagements and a popular leadership podcast, Take Command, his influence extends across industries. Prior to Dale Carnegie, he helped found Asset Health, an innovative company that works to revolutionize workplace wellness.
Matt Britton is one of the world’s leading voices on artificial intelligence, generational change, and the future of work. He is the author of the New York Times bestseller Youth Nation and the 2025 national bestselling book Generation AI, which explores how AI and Generation Alpha will reshape every corner of society. A sought-after keynote speaker and host of The Speed of Culture podcast with Adweek, Matt has advised more than half of the Fortune 500 and shared insights with audiences around the world. He is also the founder and CEO of Suzy, a venture-backed consumer intelligence platform trusted by companies like Netflix, Coca-Cola, and P&G.
Matt Britton and Joe Hart / Dale Carnegie co-created Human by Design: Future-Proofing Yourself in an AI-Driven World course, predicting that roles requiring creativity, critical thinking, and complex problem-solving as well as effective communications will remain. These human-centric skills are essential in navigating the evolving workplace.
Chapters:
00:00 – What Makes Us Human in an AI World
01:10 – The End of the Knowledge Economy
03:05 – Human Skills AI Cannot Replace
04:40 – Why Leadership Matters in the Age of AI
06:50 – Will AI Replace Jobs or Redefine Them?
09:50 – How Humans Stay Valuable in an AI Workplace
11:50 – What AI Still Gets Wrong About Humans
13:30 – How Learning Must Change for the AI Era
15:20 – The Rise of the AI-Powered Solopreneur
17:15 – Can Organizations Keep Up With AI Change?
19:10 – Who Gets Left Behind in the AI Revolution?
20:50 – How to Build AI Fluency in Daily Life
22:50 – Building Trust in a Digital and AI-Driven Workplace
24:55 – Why Caring Is a Critical Leadership Skill
26:40 – How to Future-Proof Your Career With AI
27:55 – The One Question to Ask About Your Future With AI
29:10 – Doing More of What Only Humans Can Do
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