AI-Powered Customer Experience

Todays show:

Spenser Skates and James Evans join Alex to discuss Amplitude's acquisition of Command AI, shedding light on recent startup M&A trends and the strategic vision behind this move. The conversation delves into Command AI's user assistance technology and its integration into Amplitude, which aims to enhance user surveys and feedback. Spenser outlines Amplitude's product-led growth strategy and its approach to scaling through acquisitions while managing risks and ensuring cultural alignment. The discussion also covers the acquisition deal structure, regulatory concerns, and the decision-making process between raising funds and selling. Also, we hear Spenser’s unfiltered take on private equity and regulatory oversight!

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Timestamps:

(0:00) Spenser Skates of Amplitude & James Evans of CommandAI join Alex.

(1:40) Startup M&A trends and Amplitude's acquisition of Command AI

(4:30) Overview of Command AI's user assistance technology

(7:05) Integration and benefits of Command AI within Amplitude

(10:17) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://www.Squarespace.com/TWIST

(11:45) Enhancements in user surveys and feedback with Command AI

(16:58) Amplitude's strategic vision behind acquiring Command AI

(20:22) Gusto - Get three months free when you run your first payroll at http://gusto.com/twist

(21:28) Product-led growth and enhancing user experience at Amplitude

(26:08) Amplitude's approach to scaling through strategic acquisitions

(30:01) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://devsquad.com/twist

(31:30) Managing acquisition risks, integration, and cultural alignment

(35:19) Acquisition discussions and deal negotiation

(39:48) Acquisition deal structure and stakeholder conviction

(42:08) Addressing regulatory concerns and valuation mismatches in acquisitions

(44:20) Decision-making: Raising funds vs. selling a company

(46:00) Post-acquisition: Integrating Command AI's technology

(49:37) Amplitude's future growth strategy and leadership

(54:00) Transition from founder mode to distributed leadership

(56:15) Role of AI in Amplitude's product development

(59:44) AI model considerations and financial sustainability in B2B software

(1:01:34) Market position and growth of Command AI

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Mentioned on the show:

Check out Amplitude: https://amplitude.com

Check out CommandAI: https://www.command.ai

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Follow Spenser:

X: https://x.com/spenserskates

LinkedIn: https://www.linkedin.com/in/spenserskates

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Follow James:

X: https://x.com/dazzeloid

LinkedIn: https://www.linkedin.com/in/james-evans-7086b3126/

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Follow Alex:

X: https://x.com/alex

LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm

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Thank you to our partners:

(10:17) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://www.Squarespace.com/TWIST

(20:22) Gusto - Get three months free when you run your first payroll at http://gusto.com/twist

*Gusto pricing shown in ad is based on pricing prior to March 2025

(30:01) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://devsquad.com/twist

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