What Is N P S Net Promoter Score?

Levels Head of Growth, Ben Grynol, sat down with Head of Member Experience, Chris Jones, Head of Global Operations, Josh Mohrer, and Head of Product, Scott Klein. They discuss their outlook on metrics, specifically Product Market Fit, PMF, and Net Promoter Score, NPS. They dig into the pros and cons for each and how we should think about using them moving forward.

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(04:36) - What is NPS?
(07:39) - The importance of product-market fit
(12:46) - Why a popular product scored a low NPS
(13:26) - The role of surveys
(14:41) - Action is more important than metrics
(27:06) - Startup should prioritize product-market fit
(37:59) - Some products & services take time to stick
(47:33) - An NPS unicorn
(53:01) - Focusing on PMF over NPS

Transcripts & Show Notes