The Heart of Healthcare | A Digital Health Podcast cover image

The Southwest Airlines Theory of Healthcare Transformation | Iora Health Co-Founder, Rushika Fernandopulle

The Heart of Healthcare | A Digital Health Podcast

CHAPTER

Revolutionizing Healthcare: The Consumer-Driven Model

This chapter explores the challenges within the healthcare industry, focusing on the need for effective practice management systems in virtual care models. It draws parallels between the transformation of healthcare and the airline industry, particularly emphasizing the need for consumer choice and innovation to drive change. The conversation advocates for a shift towards a more consumer-centric approach in healthcare, suggesting a model similar to Medicare for All that encourages competition and enhances patient care.

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