Buy or build? Focus on the core product or innovate? Zendesk CTO Adrian McDermott's advice for scaling
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Engineering Leaders - The Inverse of Product Development?
In most organizations with separated engineering and product orks, is the amount of time that goes into keeping your internals clean. And being able to sort of say that with te confidence, because you know all the decisions a allthe way down, and what they gan impact, is really important. I think where i've succeeded, i've been sensitive to that and kept it moving. Because nothing is more important, in some ways, than the health of your application. Your book of business is paying you to run that service. They're not paying you for the quality of your spread sheets or the beauty of your designs. They're paying you to make sure that you're fixing bugs in
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