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Is Kindness of My Heart a Bad Decision?
"I do think that's a bad decision to have, like, a huge chunk of people who interact with your product not yn't dissatisfied," he says. "But you could make more money in the short term doing it, yes? And so, ok, so that's what we have done consistently in our business." He adds: "Not, again, i'm not trying to put us down too much. We think we think a lot about these things, but we think we have ethical considerations which we do make"