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ServiceNow Series E14: Saurabh Dubey, Director of Digital Lighthouse at KPMG

The Alldus Podcast - AI in Action

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Is There a Future Normal?

The pandemic and the new normal, or the future normal, also adds some other interesting problems. Right when you chat and weare talking to somebody on the other side,. Ah, if there's an issue with an agent's network innectively during the chat, can we have a virtual agent step in and take over? The interesting partist we've always looked at it as the virtual agent is the first bot that connects t the people. It hands it over back to a live agent who then picks up.

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