Introduction

How can we define quality and excellence in hospitality so that we can measure it and get better? I can't think of someone better qualified to answer this question than Stuart Grief, Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide - the only independent, global rating system for luxury hotels, restaurants, and spas. 

In this episode, you'll learn how they approach the challenging problem of rating diverse hotels worldwide, the surprising methodology they use - and Stuart's insights on guest service, technology, and operational excellence gathered from a career of leading global hospitality businesses. 

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands