5min chapter

The WARC Podcast cover image

Unpacking Customer Promises in B2B

The WARC Podcast

CHAPTER

Customer Promises in Marketing

This chapter examines the findings of an 18-month study on the effectiveness of customer promises in marketing campaigns, revealing that value-driven promises significantly outperform brand positioning strategies. It also contrasts the approaches between B2B and B2C campaigns, highlighting a notable lack of customer promises in the B2B sector.

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