Elizabeth Stokoe is a Professor of Social Interaction at Loughborough University studying conversation analysis.

The discussions we have usually seem to flow seamlessly. That's until you transcribe and scientifically analyse them to show up all the pauses, filler words, mistakes, stutters and half-finished sentences. Then, the fact that we can communicate at all seems to become a miracle.

Expect to learn what not to say on a first date, why the word like has taken such a hold over people's mouths, just how big of an impact language has on our behaviour, why the words that people say often are the most important contributor when determining of our opinion of them, what Elizabeth learned from hostage negotiations, whether our use of technology and smart speakers is changing our language and much more...

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