The Importance of Structure and Control in the System

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There is this category of can we shake up this entry moment and say, "We're not going to require approval from the higher ups?" I think that if it's going to make communication better between the nurses and the doctors, then I don't think it's that big of a price to pay. Where I would suggest starting is pick one idea that you think is within the realm of possibility in the system. And brainstorm with two other people who are as frustrated as you are about what could we do proactively?

This is an episode of Fixable, another podcast from the TED Audio Collective hosted by Anne Morriss and Frances Frei.

Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. This is an episode of Fixable, another podcast from the TED Audio Collective hosted by CEO and author Anne Morriss and Harvard Business school professor Frances Frei. If you want to be on Fixable, call our hotline at 234-Fixable (that’s 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem. To hear more episodes on how to fix your work problems, fast, follow Fixable wherever you're listening to this.

You can listen to Fixable wherever you're listening to this.

Transcripts for Fixable are available at go.ted.com/fixablescripts.