AE 1182 - The Goss: Why Won't Gen Z Pick Up the Phone
Aussie English
00:00
Can You Just Send That as an Email to Everyone?
"I'm more comfortable dealing with this in text than I am in. Because I've got time to think," she says of her relationship with the bank. "You don't want to get into a confrontation on the phone where you are less well equipped or less practiced than they are." 'It is sorted out. It is sorted, thank God' She adds: 'The two banks that have to talk to each other and Ruth and you and I are out of the loop'
Transcript
Play full episode
