Is the Technology the Easy Part?

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A lot of our clients would say the technology is probably the easy part. It's the people and the processes that are sometimes the the trickier pieces. We've replaced a multitude of f mal systems, methods and processes with a single one through our market. And so that gave us the opportunity to really insure that we were sending the right message at the right time.

UNICEF USA implemented a technology strategy to create a consistent donor experience and put the supporter at the center of their operations. Their technology work meant that during a crisis like COVID, the nonprofit could quickly adapt their operations, workforce and donor relations. Andy Rhodes, CIO for UNICEF USA, shares details of their digital journey, how it has helped increase their social impact and tips for executives leading transformation efforts.